Struggling with your officer training program?

Training for most institutions must encompass a variety of needs. The subjects shown below are generic to most operational requirements:

Available ON-SITE, ONLINE or on DVD

  • Code of Conduct, Report Writing & Incident Documentation:
  • Ethics and standards of performance.

  • Customer Service / Guest Relations:
  • What is expected by the institution and by the public.

  • Legal Restrictions:
  • Detailed discussion, problem-solving exercise. Includes how to determine Probable Cause. Defines Use of Force. Outlines officer rights and responsibilities in detaining suspects, confrontational situations, apprehending suspects.

  • Patrolling / Protecting Valuable Collections:
  • Methods of patrolling offices, galleries, exterior walkways, parking areas. Safe conduct of patrol rounds and defensive measures in confrontational situations.

  • Use of Force:
  • Proper methods for handling confrontations and protecting self and others in the event of a violent or potentially violent confrontation.

  • Fire Protection:
  • Proper procedures for preventing, responding to, and suppressing fires or the threat of fires. Emergency Evacuations: Individual responsibilities in assisting evacuation, securing facility, notifying personnel, clearing the area. Special disability considerations.

  • Emergency Medical Response:
  • Minimal emergency response (establish airway, stop bleeding, treat for shock). Location of medical supplies, how to contact response agencies. Handling onlookers. This is an orientation only, to be followed by American Red Cross Courses.

  • Conflict Resolution / Violence Prevention:
  • Stress confrontation, de-escalation of violent incidents, public relations, crowd control. Turning a bad situation into a positive customer relations event.

  • Package Inspection:
  • This session outlines proper conduct and procedures for conducting regular package inspections in cultural institutions. Inspections are conducted according to the published policy of the institution, and carried out by professionals who have completed associated training. Officers and staff must be properly trained in these methods to enhance the Customer Service efforts of the institution, as well as to reduce exposure to unnecessary litigation.

  • Ejecting Unruly Patrons:
  • Many institutions have removed unruly patrons from their property without the presence of published policies or established procedures to enhance consistency. For the protection of the institution, safety of those involved, and in consideration of civil actions that may result, the recommended practices in ejecting unruly patrons are herein disclosed.

This BASIC training program involves a full day of intensive, hands-on, realistic training. Your policies and basic procedures for radio operations, notifying supervisors, and reporting incidents are all incorporated into our professionally prepared lesson plans. Training takes place on-site at your selected location, online, or in DVD format. Each attendee receives our copyrighted training booklet, which can incorporate your Standard of Conduct or policy guidelines. Attendees receive credit towards Certified Institutional Protection Specialist (CIPS) as awarded by the International Foundation for Cultural Property Protection.

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